Customer service needs to be looked into.nWalked into the store, two sales reps sitting down, no hi or acknowledgement, I approached and disrupted their conversation, stated I wanted to get a store credit, one sale rep walked off and the older woman with white hair said u201cthereu2019s no manager inu201d and continued to ask u201cwhat store did you get it fromu201d which I replied u201cIu2019m not sure, it was a Christmas giftu201d then she hastily grabbed my item out of the bag, and said u201cso what did you wantu201d. I took my items back and said not to bother because I didnu2019t like her attitude.nnItu2019s a bad look on business, manager needs to look into the customer service skills of the people they are hiringu2026 especially to run the store when they arenu2019t there because they clearly canu2019t even use their initiative to pretend to look busy cleaning glass or arranging jewellery regardless of it needs it or not instead of sitting down behind the sales counter.nnWill not be going back to this particular store.

I purchased a couple of items for a gift I asked at the time would I be able to exchange it if itu2019s too small.nOlder lady assured me I could, only to find out that this goes against their policy.nThey did ask me to return after a week but it proved pointless.nThis is the second encounter with same lady who told me stuff thatu2019s not true.nI should have known when I kept asking to see necklaces and she kept showing bangles that her head is not in right place.

Eileen was fabulous, she spent a lot of time with me and helped me with my perfect selection, I was so happy with her service, friendly smiles, and professionalism. I went back the next day and bought another spectacular piece, that you Eileen at Michael Hill