Michael Hill | Innaloo

Dear Michael Hill Customer Service Team,nnI am writing to formally raise a complaint regarding both the quality of a bracelet we purchased and the extremely disappointing customer service we received.nnWe purchased a bracelet from your Karrinyup store approximately 9 months ago. Unfortunately, the bracelet broke within this short period of time. As the Innaloo store is closer to us, we brought the broken bracelet there for assistance.nnInitially, we were told that the bracelet would be replaced. However, after three weeks passed, we received no phone call or update, despite being told that someone would contact us. We returned to the Innaloo store again, and once more we were told that we would receive a call. The bracelet was left with the store.nnEventually, the store manager called me and questioned what I had done to the bracelet. I was then informed that the bracelet is hollow and that such bracelets can break. If this is a known issue, I would like to understand why such products are being sold without clearly informing customers about their fragility.nnDuring the call, the manager also suggested that if we wanted to exchange the bracelet for another one, we would need to pay approximately $1,000 extra. The approach felt very pushy rather than supportive.nnWhen we returned to the Innaloo store requesting a refund due to our concerns about product quality, the manager told us that because the bracelet was purchased at Karrinyup, we should go back there and deal with that manager instead. The tone and attitude were rude, dismissive, and highly unprofessional.nnI would have been happy to exchange the bracelet for another product. However, after experiencing such poor service and a lack of accountability, I am extremely disappointed. This situation has made me question both the quality of your products and your customer service standards.

We love u2764ufe0f this beautiful shop, they are offering refreshments and awesome deal for nice jewelry with $0 deposit at the moment. Lovely staffs served us excellent customer service!

Visited looking for a special gift but was totally put off by two sales staff who thought it necessary to comment on every part of my attire from my Lululemon jacket to my Coach bag. I wasnu2019t then able to just browse the cabinets by myself.nnI understand the whole marketing strategy of complimenting a customer on something but it was done is such an insincere, loud and over the top way I felt uncomfortable and felt the need to leave the store straight way!