I wandered into the store to request my Citizen Tsuoya have the bracelet resized. I tried to purchase from their store, but nil stock at the time, so I went through their online portal. There was no issues when I explained. Instead of making me wait, I dropped the watch off as she was busy serving customers, I returned after grocery shopping with my watch ready, good service all round.

I just bought a beautiful gold watch from Shiels, the staff were incredibly helpful - letting me try on the watches, helping narrow down exactly what I was looking for, being very patient and accommodating.nOnce I selected the watch and paid for it, they even helped adjust the size for free (which many places cost money to do).nMy family have also had great service every time, so I 100% recommend.

The girl who served me was fantastic, an enjoyable shopping experience.