Shiels | Cloverdale

Service was too slow, and yet it wasnu2019t busy. We were just about to walk out, as we had already done beforehand because the staff just werenu2019t interested in serving us.nTrying to sell us extra warranty for a product that should also be able to stand up to being worn also seemed excessive.

I wish I could leave no star - they don't deserve it. I had a deeply disturbing experience at Shiels, Belmont Forum today, 16th Oct 2025. The manager, Jan, loudly reprimanded another staff member, Anna, regarding booking in training for staff members, in front of customers, creating an extremely uncomfortable atmosphere - also leaving me standing there waiting to be served whilst Jan continued discussing internal matters not appropriate for the time or place. When I suggested the conversation was inappropriate for the sales floor, Jan shouted at me, 'if you don't like it, get out of the store' and then slammed her office door. Her aggressive and unprofessional behaviour cost the store my business ($1,500) and left me shaken. Previous reviews suggest this isn't the first time this manager has treated customers this way and, I'm flabbergasted that Shiels could allow this to continue. I have messaged Shiels asking for a response - I hope they finally do the right thing. I did not go in there today to be treated in this manner - nobody should ever be treated this way.

Walked in I had explained myself too many times the worker didnu2019t even try to understand kept saying u201cohu201d u201cgo look outsideu201d when it shouldu2019ve been her job to guide me & show me what I was after. Iu2019ll happily take my money elsewhere, terrible customer service.