Shiels | Midland

Extremely poor customer service u2013 avoid this store (MIDLAND WA)nMy son attended this store with a photo clearly showing the SKU of a diamond item. Despite this, the salesperson (ShoKhan T) sold him a zirconia item at the same price, then upsold him a $300 chain u201cto go with it.u201d The quality of the chain was very poor.nOur family has spent thousands of dollars over many years at this store, and I had intended to purchase something far more valuable, which is why I requested a store credit rather than a refund.nI attended the store three separate times to return the item and was told each time that only the manager could process a store credit. I finally attended on a day the manager was scheduled to work. I waited 40 minutes for the manager to arrive and then a further 20 minutes to be served.nI had undergone chemotherapy the day before and was extremely unwell. The wait and repeated visits were incredibly difficult, but it was the last day of the 30-day return policy, leaving me with no option.nThe manager initially advised approval from the general manager was required and that it u201cwouldnu2019t be an issue.u201d She then returned and stated the request was denied because the item was over $100.nGiven our long-standing loyalty and significant spend, this outcome was deeply disappointing. As a result, we will never return to this store.nTo make matters worse, during this time I witnessed another customer attempting to return earrings her daughter had purchased for her that did not latch properly, and staff refused to exchange them.nOverall, this store demonstrates poor customer service, lack of transparency, and no regard for loyal customers. I strongly recommend avoiding it. 1 star is generous.

Went into shiels midland yesterday and dealt with Tracy. She went above and beyond to help me with sizing of my engagement ring, she was an absolute pleasure to communicate with!nWould highly recommend shiels, Tracy made my day u2764ufe0f

They refuse to transfer a ring so I drove 1.5 hrs to get it.nReally poor customer service.nRing value at $5000, they refuse to honour price given by another store they were meant to transfer to.nMade me pay for a BOX and put in in a paper lunch bag.. what the heck!!!