Shiels | Broadbeach Waters

Iu2019ve been a regular customer at Shiels for many years, including since the time I lived on the Sunshine Coast, but my experience in-store today was extremely disappointing and uncomfortable.nnI simply asked to see three small hoop earrings, and from the start the staff member seemed impatient, uninterested, and visibly unhappy to assist me. The attitude and lack of basic customer service made me feel rushed and unwelcome the entire time.nnWhen I went to pay, I noticed I was charged $24, but the earrings I had chosen were priced at $39 with 50% off, so the total didnu2019t make sense. After questioning it, it became clear I was given the wrong item. When I asked to check again, the staff member reacted in a very dismissive and unprofessional way, with unpleasant facial expressions and gestures, and even insisted she had never shown me that pair, instead of simply resolving the situation politely.nnI ended up leaving without asking for a refund only because I didnu2019t want to stay longer in such an uncomfortable environment.nnWhat makes this even more frustrating is that I also emailed the company about it, and I only received a reply 3 months later, with no real effort to fix anything or resolve the issue.nnCustomer service matters, and no one should feel disrespected while spending their time and money in a store.

We had a really amazing experience from Tanzil (name on receipt) We were there just browsing and ended up purchasing a bunch of items and xmas gifts for friends, she made the experience so great and we most likely would not have purchased anything had she not have given us such great customer service. We'll be back again asap!

Probably the worst customer service experience I have ever had, wish I read the reviews before going in store! Tried to call in the morning, no answer or call back so I called runaway bay to ask if pacific fair had a pair of earrings in stock. Long story short the worker Toni told me after looking for them for about 20 minutes u201cI donu2019t know what to tell youu201d and that they are u201cmissing in the storeu201d. After I was already told I should have called and made it easier. I did try, for the 20 mins my friend and I where in there we where the only people. I asked if they could be ordered in for me and she said no because the system is showing they are in stock. I left my name and number incase they u201cturned upu201d to get a call a half hour later to be told the earrings were sold and didnu2019t process through the system somehow, wouldnu2019t that have thrown the till out? Anyway, will be purchasing elsewhere.