Goldmark | Erina

Went to the Erina shop to return a watch we had purchased for my sonu2019s birthday, as he did not like the style. We paid $279 and were told we were unable to get a refund. Ok. Fine. Itu2019s not legal, but whatever. My son then chose a watch worth $79. But requesting store credit for the remainder seemed to create issues. Shae, the rude staff member who served us, even used the words u2018we like to PUSH people to exchange rather than give a gift cardu2019. Say what now?! Push all you like, but I ainu2019t force-spending on stuff I donu2019t want! Anyhoo. It was unpleasant. And annoying. And weu2019ve now got to spend $200 in a store Iu2019d rather avoid. But weu2019ll talk about Shae and her need to engage in more extensive customer service training around the family table for a while yet, so I guess we got something out of the encounter ud83dude01. My warning to you all - shop elsewhere if you can!

Selfish people who just want to get the most money out of you possible. They donu2019t care about their customers, they only care about making profit. Went in and got a gift for my boyfriend for our anniversary(cost $100) it didnu2019t fit him so i just bought him a second gift from there because i wanted him to have a gift on our anniversary and didnu2019t want him to have to wait, where i told the lady the situation (NOT ONCE DID SHE MENTION THAT I WOULD NOT BE ABLE TO REFUND THE PREVIOUS ONE) and i told her i didnu2019t want to spend over $150. She then proceeds to sell me one thatu2019s like $250 or something and tells me to get it cheaper i have to buy something else to get 30% off (at this point i didnu2019t know it was over my budget) so i pick out some cheap random earrings and end up spending $200 even though i told her $150. THEN when i go to return the first one because now ive spent another $200 and would like my original $100 back where they tell me no refunds and is completely rude to me the whole time (the one black hair with dyed ends). So iu2019ve spent $300 in total where i originally wanted to spend $100 and now im stuck with store credit to a store i never want to step foot in again? Like my bad for not exchanging the first one before the second BECAUSE IM A GOOD PERSON AND MADE SURE MY BOYFRIEND HAS SOMETHING FOR OUR ANNIVERSARY

Was served by a lovely staff member with red hair on Tuesday. I was searching for a bracelet for a gift and she was so incredibly helpful in finding one that suited what I was after. Highly recommend this staff member.