Pandora | Burnside

5 stars to Isabella for being a friendly and approachable retailer. Always helpful and she makes visiting the store a very pleasant experience.

Stood in line for 25 mins while 2 staff spent time chatting and wrapping and no acknowledgement of waiting customers. Need more staff and better customer service.

On 10/05/2025, my husband and I visited the Burnside Pandora store to buy a charm to celebrate our 10th wedding anniversary. Iu2019m someone who loves collecting charms to remember the special moments in my life, and this anniversary meant the world to me. We were both so happy and excited to mark the day.nnWhen we walked into the store, it was completely emptyu2014no customers or sales assistants in sight. After a little while, a lady with glasses finally came over, but right from the beginning, her attitude felt cold and unwelcoming. My husband and I are Sri Lankan and have naturally tanned skin, and the way she looked at us made us feel very uncomfortable.nnI asked her if I could see some more charms, and although she showed me a few, she did so with such visible disinterestu2014as if it was a burden. She didnu2019t give me any time or space to choose. I know Motheru2019s Day can be a busy time for them, but even then, she could have spoken to us kindly.nnI eventually picked two charms and she rushed to the counter, repeatedly asking, u201cIs that all?u201d I asked for a moment, as my husband was still looking at a few options. I stepped aside for a bit while he made his choice, and we ended up choosing three charms altogether.nnWhen I smiled and shared with her that it was our wedding anniversaryu2014ten years of marriageu2014she just looked away and said u201cokayu201d with a completely blank face. Her lack of warmth and attitude left us feeling really upset. I told my husband multiple times that we should leave, but we decided to stay and complete the purchase.nnI asked him to go ahead and pay while I walked away, honestly heartbroken. I bought a charm to celebrate something beautiful in my life, but all I ended up with was a painful memory. Iu2019ll never have another 10th anniversary, and this charm was supposed to mean so much to me. Now, whenever I see it, all I can feel is sadness.nnThat day made me lose the joy I used to feel for collecting charms. I donu2019t think Iu2019ll ever buy another oneu2014or even wear the Pandora jewellery I already have. Thatu2019s how deeply hurt I was.nnWhat hurt even more was that we noticed how she was friendly and smiling with other customersu2014just not with us. It made me think over and over again, what did we do wrong? Why were we treated differently? That thought stayed with me long after we left the store.