Pandora | Northland

Came in looking for a gift for my daughter and left feeling like a parenting win. The staff were so helpful and made choosing the perfect piece easy and stress-free. Lovely service For a Thursday night

This store blatantly refuses to follow company policy - they do not honour warranty under Pandora, nor honour exchanges unless the original item was bought at their store. I have never come across such awful customer service.nThey refused to exchange a ring size for a ring I bought a day earlier from another Pandora (still in the packaging). I was also told that they would not honour warranty on gold plated items as that is 'normal wear and tear'. A far cry from the excellent service provided by Watergardens, Broadmeadows and Highpoint Pandora, save yourself the hassle and shop there! Would never shop at this store again!

I visited the store for a jewelry cleaning service and overall, my experience was pleasant. I would like to sincerely thank the staff member Bethu2014she was incredibly kind, professional, and attentive. She even complimented my choices, which really made me happy.nnUnfortunately, I experienced an unpleasant incident when I came to pick up my jewelry. An elderly woman, whose name I donu2019t know, rudely interfered. She commented on the jewelry box I brought with me and spoke in a very disrespectful manner. Shockingly, she even tried to snatch the box from Bethu2019s hands in a completely inappropriate and uncalled-for way.nnPersonally, I donu2019t care much about the box itself, but the behavior and attitude were completely unprofessional and not what Iu2019d expect from a place with such a reputation. I hope this woman learns to respect customersu2019 privacy and minds her own businessu2014especially since the box is mine and I brought it with me from the beginning.nnThanks again to Bethu2014her presence truly elevates the quality of service and the overall experience. ud83cudf1f