Goldmark | Shellharbour

Stephanie was absolutely lovely. She helped my dad choose something lovely for my Mum and Dads wedding anniversary, and was genuinely nice with the time and attention you bestowed upon us.nnThank you Steph. My Dad and I appreciate you!

Amber at Goldmark Shellharbour was an absolute gem today! Very patient and helped me pick out a lovely piece. Great customer service and recommend

My husband purchased a ladies watch from here as a Christmas present for me. Just after I received it, the watch face would fog up with condensation. I was not wearing it in the shower or swimming with it on. The condensation would happen at any time ..in the car, out shopping etc. We returned the watch in January and was accused of wearing it in water, which was not the case at all. It was obvious that the watch face wasn't sealed 100%. It was given back to the staff to have it examined, as they would not replace it on the day, despite being under warranty. It was less than a month old. When it finally came back, after about 6 weeks, they agreed that it was faulty but wouldn't give me a refund. My husband said to the lady that we would not be taking that watch home as the internal fittings would have started to corrode. When I suggested a different watch, they were happy to do that, as they weren't missing out on the money I had paid. I found the staff to be extremely rude and unhelpful and haven't stepped inside the shop again.