Shiels | West Beach

All I can say is Adam at the Harbourtown store is absolutely amazing!! You cannot beat his customer service, heu2019s amazing quality and class! An absolute gem of a human, a true asset to your company! He was an absolute pleasure and help me without hesitation. The best employee by far!! Thank you Adam!!! Ur a champion! Xxxx

I donu2019t usually write reviews, and have been meaning to comment for sometime now on my experience with Adem at Shiels Harbour Town; it was so exceptional that it absolutely deserves recognition! Adem is one of those rare people in retail who you know makes every customer feel genuinely valued. His bright, positive energy is infectious, and he takes immense pride in his work. You can tell immediately that he loves what he does and that his top priority is ensuring each customer walks away happy and confident with their purchase.nnFrom the moment I stepped into the store, Adem was welcoming, attentive, and professional. He really listened to what I was looking for, asked thoughtful questions, and offered honest, well-informed advice based on my needs and preferences and not just on making dollar or a quick sale. His product knowledge is second to none; he explained the details, warranties, and differences between pieces in a way that made everything clear and easy to understand. Shopping with him didnu2019t feel like a sales interaction but felt rather more like getting expert guidance from a trusted friend who genuinely wanted the best outcome for me.nnThe standout moment was when I was choosing between a few watches. Instead of rushing me or steering me toward the most expensive option as many in retail would, Adem took his time to walk me through each modelu2019s features, style, and long-term value. He encouraged me to try them on, compare the look and feel, and think about what suited my lifestyle. His patience, enthusiasm, and professionalism made my experience not only stress-free but actually very enjoyable. I left completely confident and thrilled with my choice of time piece and then directly as a result of this proceeded to then decide to further look at and to also buy a very large diamond piece something that doesnu2019t happen often, especially when making big purchases.nnHaving shopped at a handful of Shiels stores across South Australia and have also frequently visit stores interstate, I can confidently say that Ademu2019s service was distinctive and unforgettable and there are many things that those in customer service can and should learn! While other staff (across other Shiels stores, and those from other companies) have been polite and capable, the difference with Adem was his authenticity and passion. From my experience, rather than seeing his customers as transactions as with how I felt shopping at Shiels Carousel in Western Australia, this young gentleman sought to create a genuine connection and tailored the experience perfectly to me which I would no doubt believe he would be doing with each encounter he has with all customers. His care, attention to detail, and deep knowledge of jewellery and watches make him an absolute standout and the level of customer service he provides is rare u2014 a perfect blend of professionalism, knowledge, warmth, and fun. Iu2019ve purchased from many Shiels stores over the years, but none have matched the level of engagement and customer satisfaction that Adem delivers. Itu2019s refreshing to deal with someone who not only takes pride in their job but clearly enjoys making every customer feel special.nnIf youu2019re at Harbour Town and planning to visit Shiels, do yourself a favour and ask for Adem. Whatever you are looking to purchase, youu2019ll receive honest advice, top-tier service, and a genuinely enjoyable shopping experience. Honestly, it was the best retail experience Iu2019ve ever had! Adem truly sets the gold standard for what customer service should be.nThank you.

Disappointing Experience at Harbour Town Shiels u2013 Poor Product Quality and Customer ServicennIu2019m extremely dissatisfied with my recent experience at Shiels in Harbour Town. My wife bought me a watch for my birthday, and shockingly, by the very next day, it was already broken u2013 both internally and externally. This reflects very poorly on the quality of products theyu2019re selling.nnWhen I went back to the store on Sunday to return or exchange the item, I was told that no refunds or exchanges were allowed. This was incredibly frustrating, especially because my wife was told at the time of purchase that an exchange was possible. Not only was this misleading, but the staff also failed to communicate any clear return policy upfront.nnWhen I questioned this policy, I was told it was due to u201cgovernment regulations,u201d which seems like an excuse rather than a legitimate reason.nnOverall, this experience was very disappointing. The staff appeared more focused on securing the sale than on delivering any level of customer service or standing by the products they sell. I would strongly advise others to be cautious when shopping at this store.