Shiels | Modbury

Disappointing customer service at Sheils Jewellers Tea Tree Plaza. I visited on Sunday and bought a bracelet. The store was busy and staff didnu2019t seem interested in assisting, so I initially thought it was due to the crowd.nnI went again on Monday to buy a few more items after seeing online that stock was available in store. Unfortunately, staff were busy on the phone and were not happy to check stock availability. When I asked for help, I was told a staff member was assisting another customer. After that customer left, I was still waiting but was not assisted, while other customers who arrived later were helped first. This made me feel overlooked.nnBecause of this experience, I only purchased one chain and didnu2019t feel comfortable buying more items. I ended up purchasing more items at Prouds and Zamels in the same mall, where the customer service was excellent. I hope Sheils improves their customer service. People loose interest in visiting store but sheils is a great brand I did lot of shopping in Rundle mall where staff is so nice

We shopped in store about a week ago and Sienna was great to deal with. She was bright and bubbly, had great conversation and wasnu2019t pushy in the slightest. We were extremely happy with our purchase and the experience in store, thank you again Sienna!

I have to give a massive shout out to Charlotte at the TTP store. She really helped me with ordering and buying a new watch. Her customer service is top tier. Also kudos to Teresa who helped me when i collected my order. I left absolutely stoked. Great work and many thanks!