Prouds the Jewellers | Booragoon

We ordered a wedding ring for my partner. We paid the total price we have been told the same day. 2 weeks later,when the ring was made, they called saying the price was wrong. My partner was driving so he asked to be call after, they called the next day saying the ring was ready to pick up. So we did go, they asked us to pay the extra $$ because otherwise would be a waste for them . What about for us? 4 weeks before the wedding, Xmas time,such a bad timing to make a mistake and make us pay for it. What about the wasted money for us? Such a big company not having a manager at the store to resolve this problem??We have to go twice in a day to talk to them and wait for their bosses to call us with an answer. Until we asked to be call by someone who can resolve this for us. He did, and we got new info: the ring was actually the double of the price so they were actually doing us u201ca favouru201d paying just a bit extra. Hilarious. Just to everyone now this is a u201cpolicyu201d they have : if they wrongly quoted for you , you have to pay the extra they say or you get a refund, so be aware before you choose to buy here,double check the price before saying yes. We negotiate a better price even when the ring was paid.

We bought a very expensive few items yesterday. We dealt with carol. She was amazing and helped us was patient and understanding. Carol also has the most amazing voice to listen to and we think carol should do podcasts or audio book narration sheu2019s just fascinating to listen to. Well done carol we bought it all! Very happy customers

Went in on Tuesday 3 December at approximately 2pm. No one in the shop at the time but me. The 2 assistants standing behind count were chatting and fiddling with a boxnAfter 5 mins looking I asked if the had u201cAny watchers 200 mt water proof? The slim dark haired lass with glassesu201dsaid No and I asked if she could check. She replied u2018I would have to physically come out and do thatu201d?? ud83dude31 I said oknShe turned to the other lass / then back to me and saidu201d We donu2019t have ANY waterproof 200 mt watchesud83eudd74nI looked in one of the cabinets, as another shopped entered the store, tapped on the glass and repliedu201d. Yes you do and if you were doing your job You would know that you dou2026 You just lost a sale. I was totally disgusted at their rudeness & lack of services. I walked out as did the other shopperu2026 check the footage. They definitely both need replacing. Prouds need to check their staff.. go incognito and seenReplace theses 2 people ASAPud83dude35u200dud83dudcab