Lovisa | Broadmeadows

I had such a great experience, she helped me so much for my last minute event she was so patient she let me try some necklaces that would go with my outfit I was so stressed coming in but I loved my pieces she Chose for me such a sweetheart, I do remember asking for her name it was Nasab,nSuch a lovely girl made my night.

I bought three earrings from this store, and theyu2019re really nice! Thatu2019s the only reason Iu2019m even giving 1 star.nnThe experience, however, wasnu2019t great. There were no signs or information saying you couldnu2019t try on earrings, so since Iu2019m new here and didnu2019t know, I tried a few before buying. A staff member immediately came up to me and told me I wasnu2019t allowed to try them. She asked if I had put any backu2014probably to make me buy those too. I admitted I had tried some and was already planning to buy them, but instead of just informing me nicely, she was really rude about it.nnWhen I realized it was a rule, I immediately apologized and said sorry, but she completely ignored it and just walked away. On top of that, she even warned me that if I did it again, Iu2019d be considered fraudulent or something.nnI get that there are store policies, but if she had just informed me earlier in a polite way, it would have been much more helpful and avoided this whole situation.

Lovisa staff are usually very nice and lovely. However, this broadmeadows store had a girl who was least interested in customer service. Bought flat back earrings today that were faulty and wouldn't close. I told the girl, and her reply was they have a hole, so we can't return or refund. All we wanted was her to try that it's not working, but she didnu2019t and was least interested. Won't be going back to this store and guess that explains the other negative reviews for this particular store.