Lovisa | Mill Park

#justpierced!!!! thank you Mithu and Sainu from the Plenty Valley store for being so patient with me as I got my piercings! highly recommend

Terrible Experience - Avoid Lovisa for PiercingsnnI am beyond disappointed with Lovisa's customer service, particularly the attitude of the manager. Last week, I brought my daughter to have her ears pierced at their store. What followed was nothing short of a nightmare.nnMy daughteru2019s ear became severely infected after the piercing, to the point that we had to take her to the hospital to have the earring removed. Despite this, we returned to the store with the earring and asked to have her ear re-pierced, hoping for some accountability and understanding.nnInstead of offering an apology or showing any concern, the manager outright blamed my daughter, claiming she hadnu2019t cared for the piercing properlyu2014even though the other ear was perfectly fine. To add insult to injury, the manager informed us that they could not re-pierce her ear until it had fully healed. Yet, another staff member mentioned that they can do it yet we would need to pay full fees for the re-piercing, even though we had the original earring with us. The inconsistency and lack of empathy were astounding.nnWhen I tried to discuss this with the manager, and spoke about their bad review regards piercing on google, her attitude was appalling. She dismissively said, u201cWell, why are you here then?u201d instead of addressing my concerns or showing any professionalism. Her behavior was rude, dismissive, and combative. She talked over me constantly and showed zero interest in resolving the issue.nnThe problems started from the very beginning. When filling out the consent form, I was asked to provide my details for my daughteru2019s piercingu2014an unnecessary and intrusive request that should have been a red flag.nnItu2019s clear that customer service is not a priority for this store, and the manager, in particular, has no business working in a role that involves interacting with people.nnIf you value your time, money, and health, avoid Lovisa for piercings at all costs. This experience was a disaster from start to finish, and I deeply regret trusting them with my daughteru2019s ear piercing.nnPlease avoid

I went and got my ears pierced with 3 other friends of mine. We all were a bit nervous but the worker there Lauren was amazing. And gave us lots of details on what was going to happen and how to look after our peircings.