Lovisa | Greensborough

Disgusted with the young staff member who was working evening shift on the 17th December at Lovisa Greensborough. She was rude, disrespectful and very unhelpful. Upon entering the store we noticed rotten food on the jewellery stand and informed the staff member. She didnu2019t seem to care when we informed her and seemed to ignore it. Also, seemed visibly angry when I reminded her. Then she told us there was a wrong sticker on the item and we would need to pay more which upset my daughter as she had her heart set on this necklace. She also retaliated saying u201cItu2019s not my fault!u201d Iu2019m so disappointed about what occurred. Lovisa Greensborough-Why do you hire staff who are rude, unhelpful and have no desire to help and be courteous to its customers? No customer social skills whatsoever. Absolutely disgraceful behaviour!

Bad customer service. Charging more than the displayed price, when i took it back there was no apology and said it wasnt her fault. Never going back anymore

I attended Lovisa Greensborough with my 4 year old daughter two days ago to purchase a birthday present for her cousin. My daughter knows when we go shopping we look with our eyes and not with our hands. My daughter was pointing out to me how pretty the jewellery was and was helping me to choose a gift when one of the young female staff members came over and proceeded to yell at my daughter and tell her off for touching and messing up the jewellery, my daughter burst into tears as she was doing no such thing I proceeded to correct the staff member and tell her my daughter had infact not touched any of the jewellery at all and understands we look with our eyes and not with her hands and pointed out how upset she had made my daughter. The attitude on this staff member was disgusting she yelled at me she knows what she saw and doesn't care how upset my little girl was and that she's NOT TO TOUCH! As you can imagine I walked straight out and purchased nothing this was disgusting and degrading. Lovisa Greensborough do better please screen your staff properly they have no people skills at all and their aggression towards children is just not warranted.