Bevilles | Plenty Valley

I appreciate their service so much! I was pressured into buying an item at another Bevilles branch and was told that the original item I had came in for was not sold in other Bevilles stores despite stock information online saying otherwise. I then called Plenty Valley Bevilles to confirm and they had the item in store and was able to place it on hold. I was able to get an exchange AND a refund on the watch and came home extremely happy with my item. Thank you!

I ordered a wedding ring for my husband and I was told that it wasnu2019t in store and that I had to order it. This wasnu2019t a problem, and I was called by them after about 10 days that it was ready to collect because it had been delivered. I drove an hour there as I donu2019t live close and I was told that there was a massive mistake and that the ring wasnu2019t delivered and that it would still be a while. I was lenient with them and thought that this was a genuine mistake. After a few days, they called me again and told me that the ring had arrived. I drove all the way there again. I got there, the ring hadnu2019t been delivered and they made a mistake again. I told them that this was unprofessional, because it shows they werenu2019t properly checking their deliveries. They told me that they would call me again in half an hour and the ring had magically arrived 20 minutes later. I find this to be unprofessional and it shows that the people who work there arenu2019t attentive with what they do. The workers also didnu2019t know what they were doing, this wasted my time going back and forth because of their negligence. I even asked them the second time if they were absolutely sure it had arrived as I wasnu2019t going to drive there for nothing again, to which I was told u201cYes, itu2019s right hereu201d. Very unprofessional and wonu2019t be going here in the future.

I initially had an issue with a gold chain that came apart on its own (outside of its warranty). Followed by further multiple complications when trying to get it repaired. So why the five stars? When I visited the store, the manager was incredibly apologetic, went above and beyond to track down my original purchase across multiple systems, and ultimately provided me with a replacement chain to make up for the difficulties I had encountered at every step of the process. Their genuine care to make it right made all the difference in the end, and I truly appreciated it!