Bevilles | Watergardens

I am writing to raise a serious concern about the behaviour and conduct of the manager at your jewellery store(watergardens Bevillies).My experience was extremely disappointing and unprofessional.nDuring our visit, the manager not only showed a very bad attitude and poor customer service, but she also attempted to charge more than the actual deal price. To confirm this, we called another branch (Epping Bevillies) the same store name, and the staff there politely guided us with the correct price. When we returned to the store and informed the manager that she had been charging more than the genuine price, she suddenly disappeared to the back of the store and refused to face us.nEventually, the watch was given to us at the correct price, but not by the manager. Instead, the young salesgirls had to handle the situation professionally on her behalf. I genuinely feel sorry for these staff members who seem to be working under such a toxic environment and poor leadership.nIt is shocking and disappointing to see a manager behave in such a dishonest, rude, and unprofessional manner. I hope this complaint is taken seriously, as no customer or staff member should have to deal with such behaviour.

Bought a pair of earrings from this store maybe the week of Christmas, and theyu2019re already extremely tarnished. Iu2019m not happy, especially considering the fact that they donu2019t accept returns for earrings. I specifically asked if they were sterling silver too as I can only wear sterling silver or stainless steel because cheap material gives me infections, so Iu2019m disappointed that I canu2019t wear them anymore because theyu2019re already starting to cause issues for my ears.

The lady there is so rude and she literally has no customer service skills. As soon as she realised we were enquiring about repairing a chain, her demeanour changed and her tone was degrading. She kept explaining things in a degrading way thinking sheu2019s better than everyone in the world. Please learn how to properly conduct your self and be kind because it will come back in the future.