Angus & Coote | Brookvale

The staff were quite polite and relatively helpful BUT!!!!!nThe manager was a very poor excuse of human being.......nI purchased a watch from this store less than 12 months ago and each month I was having to adjust the time as it was slow....nAfter doing this for 6 months I decided to take it back so they could fix the issue.nThey had it for 2 months before I got it back only to discover that the issue had not been resolved at all......nI was then told that this actually happens with these watches to which I replied that had I been told that you will have to keep adjusting the time every week I would not have bought it and politely asked if I could get a refund or change the watch for another at the same price ??nShe treated me like I was idiot and told me to go away....nI would suggest that you stay clear of this place because if you have an issue with anything they sell.......nGOOD LUCK.

The staff were absolutely awful and extremely unhelpful espically when i had to get a refund for a gift. Wish I had seen the reviews beforehand. Will now entirely avoid this store in the future and recommend you do the same. (P.S. a NO REFUND store)

I went to the store to exchange a pair of silver ear-rings that were purchased from other store. Initially a lady sales person was very nice but when I mentioned the exchange I felt bit of hostility from her.nnHowever, a salesman from South Asian background probably Indian was very polite and helpful in making the exchange. I also ended buying a diamond ring from him. I must say he is a very good salesman as I was not planning to buy it hahaha but don't regret it as I feel its a good buy.nnI highly recommend visiting the store.