Iu2019m not one to be a Karen and leave reviews but I am so extremely frustrated right now. I drove to Brookvale Warringah Mall today to click and collect my sisteru2019s wedding present, taking advantage of Thursday late-night shopping as the store is advertised as being open until 9pm. After sitting in traffic for about 45 minutes after work, my plan was to quickly run in and out so I could be home in time for dinner.nHowever, when I arrived at 6pm, I was met with a closed door and a sign saying u201cBe back at 7:30.u201d Unfortunately, I did not have time to wait an hour and a half as I needed to return home, so I had no choice but to leave. Today was the only day I was available to pick up the gift due to a very busy schedule, and I need it asap (Hense the click and collect).nIu2019m extremely disappointed and exhausted. Given the size of this brandu2014and the fact that so many other stores in the centre, including small boutiques, remained openu2014 as I do not live close to brookvale at all, I found this experience very frustrating and a significant waste of my afternoon. Do better please and thanks!

I had bought a Swarovski bracelet just over a few years ago that had already tarnished and was told my warranty expired by a few days and nothing can be done about it, that I should get in touch with head office- which I have but I doubt they will be responsive. Considering the price paid, Swarovski jewellery is cheaply made and you will throw your items in the bin after a few years, I also bought a ring and the stones have fallen off. Customer service is a little strange in this store, one of the workers completely ignored me when I tried to talk to her, just seems careless. Definitely wonu2019t be purchasing from any Swarovski stores again, online or offline.

The staff were so friendly, attentive and helpful. I was unsure and indecisive about which bracelet I was going to purchase as a gift, but the 2 ladies who were working were so patient and showed immense hospitality. Thank you for being helpful and kind!