Swarovski | Bondi Junction

I had a very disappointing experience at Swarovski.nnI would like to clarify that my entire service experience, from start to finish, was handled by Yuka, who appeared to be the more experienced staff member on the floor that day. Unfortunately, her approach and the way the situation was handled resulted in a very disappointing experience.nnI waited a long time to be served, and it became clear that there was little interest in assisting me until it was evident that I intended to make a purchase.nnFrom the beginning, I clearly explained that I was buying a gift. Despite that, the overall service felt rushed, careless, and uncomfortable, particularly at the checkout.nnAt the same time, another staff member, who was clearly new, was assisting a different customer and experienced a system issue. This is completely understandable and normal when someone is still learning. However, Yuka, as the more experienced staff member, did not offer support or guidance. As the situation continued, she became increasingly rushed and impatient.nnThis created an unpleasant atmosphere at the counter, and during my payment, I felt that I was treated poorly and without basic courtesy. There was no calm communication or effort to provide a positive experience.nnEven though it had been stated multiple times that the item was a gift, the jewellery was simply placed inside the bag without care or presentation. It felt as though the focus was only on completing the transaction, rather than providing service. I took a photo immediately after leaving the store to document how the item was packaged.nnSwarovski is known for elegance, attention to detail, and creating special moments. Unfortunately, this experience did not reflect those values. Because of this, I would not return to this store, as the service I received does not represent what the brand stands for.

I love Swarovski stores and experiences but after visiting Bondi Jn store I got so disappointed. Staff was clearly on a meeting with who seen to be the more experienced staff, a senior lady, who didnu2019t even care to look at me. The shop looked old and left behind with no updates, no new sets like Ariana Grande for instance, many bank spaces on the walls everywhere, only old stuff here and there and more collectibles than jewellery itself. If compared to any other Swarovski store I ever been, I can safely say this was the worse and I would never return there. It amazes me that the Direction of this store would not look at that since a shopping like Westfield specifically at Bondi Jn is very busy and classy, this story is extremely poorly managed.nnPs: this is my second experience in there, my first one after a gift was a disaster and I ended up buying somewhere else. Today I have to exchange and buy jewellery at the shop but I am sure I am not going at this shop but somewhere else. Pay attention directors!

I ordered from their website and sent it to Bobdi junction store to pick up. My bracelet arrived to the shop according to DHL tracking but the store lost it. I went to store to check but a lady told me to wait until I receive email which never came. Then I contacted customer service and they contacted the shop. The store said the don't have my productqnd will process refund but never process it. It's been 3 weeks since the product arrived to the store but the store never process my refund yet . It's scam.