I had a great experience at Swarovski boutique Burwood, thanks to Martha.nShe helped me return my gift items with ease and then patiently guided me through choosing something I truly liked. She was kind, understanding, and incredibly helpful throughout the whole process. Martha made the visit stress-free and enjoyable, truly excellent service!nHighly recommended! -thanks Martha, keep it up! :)

I bought the 130th Anniversary Annual Ornament online and went to the store to pick it up on 14/11. The store was very busy on Friday, but I was okay with that. When the staff finally handed me my order, I noticed the paper bag was already crumpledud83dude05meanwhile itu2019s a gift. I didnu2019t say anything because they were busy, which I totally understand. I also have a spare bag at home, so it wasnu2019t a big deal. I opened the box to check the item, and the crystal looked perfect.nnA few days later, I took the ornament out of the box completely to check again since itu2019s a gift and I just wanted to make sure everything was fine. Thatu2019s when I realised the ribbon near the clasp area was already stretched out. I tried calling the store on 17/11, but no one answered. The next day, I went back to the store to exchange it, and the staff told me they only had one left in stock, the display piece. When I checked the ribbon, it was stretched out as well.nnThat made me wonder if the item I originally received had been used as a display before. I understand the crystal is big and heavy, but I donu2019t want to pay full price for an item that has been displayed and already shows damage. It doesnu2019t feel fair, especially without any confirmation beforehand, especially since itu2019s a gift. If I didnu2019t check it thoroughly, I wouldnu2019t have known at all.nnI also tried calling the store several times before going back, but no one answered. Luckily, I had another online order to pick up that had just arrived, so at least my trip wasnu2019t wasted.

I had a wonderful experience at Swarovski at Westfield Burwood, assisted by Momoko. She was absolutely lovely throughout the entire visitu2014warm, attentive, and genuinely helpful, taking the initiative to approach me to see if I needed assistance in any way. Momoko took the time to understand what I was looking for, offered thoughtful recommendations, and made the experience feel both relaxed and enjoyable. Her professionalism and kindness truly stood out and made the visit memorable.