Shiels | Campbelltown

Was served by an older lady at the store. Bought a pendant and earrings that were a matching set.nWhen I purchased the items I very clearly asked if I could exchange them as they were a gift and was informed by her that no refunds but it can be exchanged.nWhen I went to return it a week later was severed by the same salesperson again and then she says that the pendant can be exchanged but the earring can not be as thatu2019s the store policy.nThese are two contradictory statements provided by the same sales person as she stated that it could be exchanged during the purchase.nThe salesperson should be held accountable for any information they provide to customers when they are asked for the information point blank. If I was told that earrings canu2019t not be exchanged I would have made an informed purchase. Not a great experience. Would recommend ask for other sales people if you do end up going to this store.nThe name of the sales person on the receipt say Sarah P. If anyoneu2019s wondering.

I had to go instore today to return a faulty earring. The 2 ladies working were Pam and Sarah. I can honestly say how wonderful these 2 ladies were. Nothing was a trouble, their customer service was impeccable. Thank you so much ladies for making a bad day a bit brighter. ud83dude01

I visited the store today and was greeted nicely at first, but unfortunately my experience changed quite quickly. I asked to see some gold rings, and the older lady assisting me kindly showed me a few diamond rings. I explained that I was hoping to see something a little more affordable as I wanted to purchase multiple rings within my budget (around $100-200 each).nAt that point, she abruptly told me to u201cgo downstairs,u201d as this shop has gold and diamond jewellery, not u201ccheap party jewellery.u201d I calmly responded okay, but there was no need to be rude. Although she later apologised, the comment was unnecessary and left me feeling uncomfortable and unwelcome as a customer. It was disappointing, especially as I genuinely intended to make a purchase.nI hope management takes this feedback on board so future customers are treated with more respect, regardless of their budget.