Shiels | Parramatta

Thank you to Sumona and the team at Shiels Parramatta for going above and beyond to help me secure the most sought after watch of 2025. Online retailers sold out in minutes but Sumona gave me the heads up when they received the watch, and now I'm a happy owner of such a fantastic piece. I will definitely be back for future purchases. Thank you again.

POOR CUSTOMER SERVICEnnWalked in Sunday and bought a watch as a christmas present. It was on clearance and agreed verbally that there will be no change of mind however if it is faulty /defective they'll exchange it. Unfortunately, watch wasn't working and rang the shop on that same day to inform them. Monday , my daughter had to take the watch back to the store ( as I have to go to work) the manager Amor, initially told her that it would take months to know and fix the problem as it will be christmas time . My daughter said that it can't be as it's a christmas present and it has to be replaced. Amor, was reiterating that the item has to be sent to the main office to be analysed first if it was defective or not and then go from there and that I am fully aware that I boughtthe item from clearance and no change of mind . I spoke with her over the phone and told her that since the item is not working then it's considered defective and that I don't return it solely for a change of mind. She wasn't helpful at all and very rude . We ended up contacting the main office and the lady we spoke to was very apologetic and helpful. Monday night another staff named Shimona, rang me and apologised and told me I can now return and exchange the item . I had to leave work early to head to their store to exchange the item.nnThe process was lengthy and stressful . Amor as she claim to be the manager is clearly don't know how to manage the shop. She was so rude, arrogant and not being helpful at all. She can't even stay objectively, always head the conversation subjectively.nnIf you want to deal with stress in supposed to be a joyful shop then head to their store. Appaling customer service!

Came into the store to make a refund today. The assistant manager (believe her name is Sunoma) was seemingly kind and asked if I needed any help, but when I asked to make a refund she sighed and was rather arrogant. She was asking for my details and while doing so had an arrogant tone and was speaking to me as if I was a big bother and not a paying customer. I have been in the store twice, and a sales assistant named Kyra was pleasant to speak to, as well as another staff member, middle aged with shorter hair and glasses, was greatly helpful. The assistant manager was not at all a great reflection on the store, don't think I'll be back.