Prouds the Jewellers | Hillarys

I love this branch of Prouds! Their staff are genuinely warm and friendly, knowledgeable, experienced and a pleasure to be served by! Their sales and discounts are great and the quality of their jewellery is excellent. The extra services they also offer are a lovely surprise too. A special thank you to Rachel and Sinead who were truly lovely and couldn't do enough to assist me! Thank you so much!

recently visited this shop looking for a silver item. When I inquired, the lady at the counter asked for my ID and said it was part of store policy. I was taken aback, as this was the first time Iu2019d encountered such a request when making a purchase. The way she asked, with an arrogant tone, left me confused and uncomfortable, so I decided not to provide my ID and simply left the store.nnLater, I returned to clarify the policy. Another employee showed me the written guidelines and explained that, just like when you buy a car, ID is required. I replied that providing ID makes sense when youu2019re taking out a loan for a car, but in my case, I was ready to buy the item outright. The staff further explained that they ask for identification, especially when customers are interested in higher-value products, to prevent theft. I understood this reasoning.nnHowever, what truly disappointed me was the unprofessional way the staff interacted with customers. They lacked basic courtesy and customer service skills, and their attitude made me feel unwelcome. Instead of assisting customers, the staff seemed more interested in chatting and gossiping with each other. Itu2019s no surprise the shop was so quietu2014this kind of service drives people away.nnI strongly believe the management needs to address these issues and provide proper customer service training to their staff. Professionalism and politeness should be a priority. Unfortunately, after this experience, I will not be returning to this shop, and I hope my feedback encourages improvements that will benefit both customers and the business.nnThank you.

Very pleased with my experience at Prouds, Whitfords store. I have been searching for a wall clock, looking in various stores and finally found the one I wanted in Albany. The girl I saw first was lovely, but I wanted to think about my purchase before I bought. I then went back the next day to find the service very unhelpful and wouldn't even consider listening to me when I'd explained the price I'd been quoted the day before. I returned to Perth, found the clock at the Joondalup store and staff there were VERY unhelpful - didn't even want to negotiate on the price of the clock. I went into Whitfords yesterday, spoke to Dorothy and had a lovely experience. Not only was she helpful and friendly, she gave me the best price for the clock! I have gone back to Whitfords today and spoken to the Assistant Manager (Rachel) about my experience. She has been very helpful and informative with other questions I have. I would highly recommend visiting this store.