Goldmark | Werribee

Amazing service from Phoenix!nPhoenix was absolutely wonderful she helped me choose the perfect jewellery that really suits my personal style. She was friendly, patient, and clearly knows her stuff. I walked out feeling confident and happy with my look. Highly recommend asking for Phoenix if you visit!

I was not just amazed but deeply disappointed to witness such a pathetic level of service. I usually avoid writing bad reviews, but the owner of this business needs to take a serious look at the reviews and address whatu2019s happening here.nnI own 12 retail stores across Victoria, including one in this shopping center, but I have never encountered such immature behavior from any employees.nnAn employee named Tina (as she said her name was) behaved in a shockingly rude manner. When I pointed out how inappropriate her behavior was, her response was simply, u201cWhatever.u201d There is clearly something very wrong here, and I believe Tina urgently needs some help. I genuinely wish her well, but this kind of attitude is unacceptable. To make matters worse, other employee was laughing during our discussion. What a shameful display. Please provide your staff with proper training, or youu2019ll soon find yourselves laughing at the consequences.nnTo the young girl working with Tina: I strongly urge you to run away from this toxic work environment. You have your whole future ahead of you, and staying in such a negative environment will leave you with traumatic experiences that may hold you back in life. You are too young to be subjected to this kind of negativity.nnThis business lost an easy $500 sale today, as I had already decided to make a purchase, and now it has also earned a bad review.nnGood luck.

Goldmark is great! If you're ever looking for a great deal on your next piece of jewellery, they usually have a sale happening. You can find your next favourite piece from here, potentially at a bargain! I've bought a few rings and earrings here, and they have become some of my favourite pieces to wear out. Thank you to the kind and helpful staff also! They have help me find the right sizes for rings when I've been unsure. Keep up the great work :)