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HomeMatthews JewellersMatthews Jewellers | Westfield Kotara

Matthews Jewellers | Westfield Kotara

HomeMatthews JewellersMatthews Jewellers | Westfield Kotara
Matthews Jewellers | Westfield Kotara

About Matthews Jewellers | Westfield Kotara

Matthews Jewellers at Westfield Kotara is part of a multi-generational family jewellery business with a history dating back to 1957. Founded by Norman Matthews in Scone, the business has grown across generations while maintaining a strong focus on craftsmanship, quality and personal service.

Today, the family tradition continues with Sam and Adam Matthews, supported by an experienced team of gemmologists, valuers, diamond graders and jewellery specialists. The Kotara boutique offers engagement rings, wedding rings, fine jewellery and custom-made pieces, with knowledgeable guidance available throughout the selection and design process.

Custom jewellery and remodelling are an important part of the Matthews Jewellers service. Customers can work with the team to create a completely new design or transform an existing sentimental piece into something better suited to their current style. Natural and lab-grown diamonds, gemstones and precious metals can be discussed openly, with a strong emphasis on clear information and considered advice.

Located within Westfield Kotara, the boutique provides a convenient Newcastle destination for fine jewellery, engagement and wedding rings, bespoke design and ongoing jewellery care. Matthews Jewellers also supports customers after purchase through its Lifetime Care Commitment, including complimentary cleaning, inspections and ongoing maintenance services.

Services

Services explained

Below is an overview of the jewellery services offered by this store.

Design

Custom jewellery design covers everything from concept to finished piece. Many jewellers can guide you through stone and metal options, then create made-to-order designs to suit your style and budget.

Gemstone Sourcing

Gemstone sourcing helps you find the right stone based on cut, colour, clarity, size and budget. It's useful if you want something specific or want expert guidance comparing options before setting.

Online Shop

An online shop lets you browse and purchase remotely, often with delivery Australia-wide. Before buying, check sizing guidance, delivery timeframes, returns, warranties and aftercare.

Repairs

Repairs can include resizing, clasp replacement, chain repairs, polishing, re-stringing and stone re-setting. Ask about turnaround time and whether repair work comes with a service warranty.

Shop

In-store shopping is ideal if you want to see pieces in person and compare options with guidance. Many jewellers can advise on fit, styling, care, and gift ideas while you browse.

Valuation

Jewellery valuations provide written documentation for insurance, resale or estate purposes. A valuation records materials, gemstone details, condition and an assessed value using current market factors.

Jewellink Reviews

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    Google Reviews

    4.9 ★ (135 Google reviews) View on Google
    • Chloe Coe 5 ★ 2025-11-15
      At this point I could be a walk advertisement for Matthewu2019su2026. We have been so lucky to purchase my engagement ring, our wedding rings and a tennis bracelet through the kotara store. The staff are so genuine, beyond helpful and it really is the highest quality, most beautiful jewellery. Matthewu2019s have been so easy to deal with - from needing to resize rings a few times to get it right, to regular free cleaning, nothing ever feels like too much of an ask in there. They have flexible payment plan options which really helped my husband keep it a surprise for me. Our whole experience has been nothing short of amazing and I couldnu2019t recommend them anymore for a ring that represents your love and that you will wear for the rest of your life.
    • Jacob Carson 5 ★ 2026-04-26
      I got a custom engagement ring from Matthews and had a fantastic experience. Best jeweller in Newcastle. Fantastic customer service and the final product was everything Iu2019d hoped for u2014 my fiancu00e9e loved it. I would highly recommend
    • Kaydence 5 ★ 2026-06-27
      I had my wedding set(3 rings) re-sized. I was immediately impressed that they inspected my rings closely. The lovely lady explained that the claws of my engagement ring looked worn and would possibly need repairing(my rings are nearly 20 years old) The jeweller confirmed the claws would need repairing. My rings are 18ct white gold so the rhodium was also replaced. I picked them up today and they are absolutely stunning. They look brand new. Thank you Matthews.

    Contact Details

    Opening Hours

    • Monday

      9:00 am - 5:30 pm

    • Tuesday

      9:00 am - 5:30 pm

    • Wednesday

      9:00 am - 5:30 pm

    • Thursday

      9:00 am - 8:00 pm

    • Friday

      9:00 am - 5:30 pm

    • Saturday

      10:00 am - 4:00 pm

    • Sunday

      9:00 am - 5:30 pm

    Location

    Contact

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