Prouds the Jewellers | North Ipswich

I walked into the store and enquired if they stocked a particular Citizen watch (which it seemed you could only buy online) The team member went out of her way, and made as many calls to get my watch ordered and instore. They said the special order item could take 2-4wks to arrive, but I got a call 3days later informing the watch was in store and ready for collection. I took my husband in so the watch could be fitted to his wrist. The team member adjusted the band as we waited, and we both walked out of Prouds Riverlink very happy.nExcellent service, beautifully crafted watch. Thankyou ud83dudc9c

The staff member serving gave me a bad look.nBefore I even walked in i changed my mind and walked on past instead

My partner and I had a disappointing experience with this jewellery store. When we took my engagement ring and wedding band back for resizing, one of the employees claimed my wedding band was scratched, even though it had never left the box and wasnu2019t worn at all.nnWe were told it would take 2-4 weeks to resize, and Iu2019d receive a call when it was ready. Six weeks passed with no call, despite our attempts to reach them over 13 times in the last week. Finally, someone answered and informed us my ring was ready. When we asked why we hadnu2019t been contacted, we were told they donu2019t notify customers when jewellery is ready. A simple courtesy call would have been appreciated.nnOverall, this experience has left us very dissatisfied. Weu2019ll definitely be going to a different Prouds store in the future. Highly donu2019t recommend coming here.