Pandora | – World Square

Last week, went to World square to get the Bridgeton dance card charm. Was served by the manger, Anu. I was shown the front of the charm but not also the back of the charm. Thought it was strange and Anu was very persistent also when I was purchasing the item to get other things when I am not wanting to get anything else. Just trying to be polite I said nothing else only just that item. The conversation I had with her was very awkward as she just made me felt like to leave immediately after I bought the item from the store. I know that yes as a brand and store you sell things for your customers to buy and wear, but the service was not there and lack of manners. Then when I went home, I saw this huge scrap mark on the back of the charm. To be fair, I was upset at the situation as that item was the last one left and was the display one. And also the item was not cheap because it is the newest collection at pandora, at the moment it has gone viral over social media. I then went back to the store again the second time to get the matter resolved. I was consulting with one of the staff member and she was trying to get the big scrap mark off with a polish cloth and she couldn't figure it out so she went to the manger. The manager came over and she said that cant do anything about it and I had two options. One refund or exchange. I asked her if I can exchange with another store if they have in stock and she said depends on where you go but some would and some dont. Its like a 50/50 chance, but she made it sound like i had no chance at all. I explained is there another store that has it in stock, hesitant to even look in the system but did anyways. She said Hurstville had one left of the charm. No help in even contacting that store, but she told me at the end I can keep it and then if they had new stock they can contact me which I left details for contact anyways as I loved that particular charm and wanted an exchange. Plus also there is a 30 days return policy, the manger told me that they can override it if there is stock, that will come to the store. As if..... I wasn't going to wait 30 days for that to expire, what a joke. I called Hurstville store on the way home before they even closed on a Friday night and a lovely lady named Breanne picked up the call and I asked her if I can exchange the item that they have left of the charm. She said yes and that I just needed the receipt of the item I have purchased, she was really calm about the whole situation, she even have left a note for the next staff members that is working the next day and have left the charm on hold for me to pick up. I went there and was served by a lady named Karen. She was very well mannered and I was telling her how many times I went back and the situation with wold square store, I went to purchase the item originally. She was shocked that this would have happened to me that I was sold a item that was scrapped on the back and wasn't shown in front of me, i also told her about the exchange of what the manger told me. She also let me pick up the item for inspection. She show me the same item but it was in perfect condition even if it was the last one and the display one it was handle with alot of care. She explained this item for the charm was all hand made. Compare to the service to World square and Hurstville store. I rather Hurstville store better as the staff was helpful, respectful and understanding. So please, avoid this store as best as possible. Vist Hurstvilles store or the QVB store as I had amazing experiences with both of these stores then this store in particular in world square. Thanks for the really not helpful service world square.

A few weeks ago, I purchased one charm at this store.nAt the time of purchase, your register screen froze, even though the card machine showed u201ctransaction approved.u201d Because of this issue, I was asked to retry the payment three times.nnAfter the payment finally went through, I went home. However, a few days later, I noticed that I had been charged three times for a single item.nnWhen I contacted the store, I was told that you would check the security cameras and transaction history and then call me back. I never received any response.nnI am currently here on a working holiday visa, but if I were a tourist instead, what would have happened?nWould I have simply been forced to pay three times for one item with no resolution?nnI also came back to the store three separate times to explain the situation, yet every staff member I spoke to acted annoyed and uncooperative.nWhy am I being treated like a problem customer when this issue was clearly caused by your machine and your staff?nnBecause your register froze, it is obvious that the two extra transactions would not appear on your system. That is exactly the problem.nSo honestly, I was left thinking, u201cWhat are you even talking about?u201dnnWhat shocked me the most is that no one apologised u2014 not even once.nNot a single apology.nnSince this was entirely your fault, isnu2019t apologising the very first thing you should have done?nnI am extremely disappointed and shocked by how this situation was handled.nThank you for providing such an incredibly poor customer experience.

I went into Pandora today to get a ring engraved and was helped by the loveliest assistant, Sophie. She was so friendly and patient u2014 which made the experience even more special. Her attention to detail and warm personality made me feel so welcomed. Thank you, Sophie, for your amazing service! I absolutely loved my visit.