Pandora | Pitt Street

I would like to make a complaint about the service at the Pandora store in Westfield.nnDuring my visit, the staff looked unhappy and seemed unwilling to assist me, as if they did not want to make a sale. Their facial expressions and attitude made me feel uncomfortable and unwelcome as a customer.nnI am usually very happy with Pandora products, but this experience was disappointing and did not meet the standard I expect from the brand.nnI hope this feedback will be taken seriously and used to improve customer service in the future.nnThank you for your time.

The pieces were beautiful but the employees were very incompetent. They took very long with other customers and made us stand in line for 20 minutes. There was only one person standing in front of us. It wasnu2019t even a particularly busy day which is when I donu2019t mind a bit of a wait. If you are working in a store, you should be able to handle more than one customer at a time. They are going to lose paying customers more than actually giving good service to everyone in the shop.

Very disappointing customer service experience at Pandora Pitt Street Sydney.nThis happened today (26/12/2025) at around 7:30 PM. I started lining up at 5:50 PM and waited over 1 hour and 40 minutes in strong wind and cold weather. Despite the long wait, I remained patient and polite.nThe staff member who served me was a female employee (black straight long hair, black eyes, yellow skin tone, wearing black glasses. I assumed she is Asian). I came in to exchange an item that I purchased online:nOrder Number: AU04921300nOrder Date: 19 Nov 2025nItem: Disney Ohana Lilo & Stitch Inspired Charm u2013 $83.30 (Item No. 781682C01)nI wanted to exchange it for the Disney Stitch Collier Necklace ($179).nWhen she brought out the necklace, I politely asked, u201cCan I check it first?u201d After looking closely, I noticed that the colour on Stitchu2019s nose seemed slightly uneven, so I asked her calmly:nu201cDo you think the colour of his nose here is out of the line?u201dnShe barely looked at it and replied dismissively:nu201cNo, I donu2019t think so. This is new.u201dnI then asked, very reasonably:nu201cCan you give me another one to check? I want to compare the nose.u201dnShe ignored me completely, as if she didnu2019t hear anything. I had to repeat myself twice. Instead of helping, she kept insisting, u201cBut this is new.u201dnI explained clearly:nu201cI know itu2019s new, but new items can still be faulty. I just want to compare and pick the better one. Last time I bought a charm here, I was told it was new as well, but it turned out to be faulty.u201dnOnly then did she reluctantly get another necklace u2014 with a very unhappy attitude and poker face, placing it on the counter roughly and not even taking it out of the sealed bag. I had to open it myself. The second one was actually worse, with visible colour inconsistency on the nose holes, so I chose the first one.nWhat disappointed me most:n1. Extremely unfriendly and impatient attituden2. Acting distracted, uninterested, and unwilling to assistn3. Repeatedly using u201cthis is newu201d as an excuse to refuse reasonable inspectionn4. Making the customer feel uncomfortable just for asking to compare items.nI am paying $180 AUD, not $20.nIs it unreasonable to ask to check another piece for quality comparison?nDoes u201cnewu201d automatically mean no defects and no right to inspect?nIs this really the level of service expected from an international luxury brand?nI waited patiently for almost two hours. I was never rude or aggressive. Yet I was treated as if I was being troublesome just for wanting a non-faulty product.nThis shopping experience was extremely disappointing and unprofessional. Pandora seriously needs to improve staff training and customer service standards at this location.