Prouds the Jewellers | Woy Woy

If youre looking for good customer service, you wont find it here. I was waiting in the shop today for at least 10 minutes before I was even acknowledged. I wanted to get a pair of earrings refunded as the clasp wouldn't close properly. The shop manager (?) said that it could easily be bent back into place & tried to give it back to me refusing a refund! Her tone & how she handled the short situation was very judgy & very far from professional. To simply end this horrid experience, I accepted a gift card & will gift it to someone else so I simply dont have to go in there again! Such a cheap & yucky experience. Michael Hill Jewellery really do leave these guys for dust in regards to quality, professionalism & top notch easy customer service. My advice, go there instead.

Shout out to a lovey girl called Phoenix! Thank you so much for the help you beautiful human. She helped my partner and I look for a few rings, she was very detailed and patient.Itu2019s the best customer experience I have ever had.

Huge shoutout to Donna. She was really patient with my questions and requests. She helped me out to choose the perfect gift for a friend and a chain for myself.