Prouds the Jewellers | Woy Woy

Shout out to a lovey girl called Phoenix! Thank you so much for the help you beautiful human. She helped my partner and I look for a few rings, she was very detailed and patient.Itu2019s the best customer experience I have ever had.

Attended the store today, decided on purchasing 2 x Necklaces and 1 Set of Earrings. Upon checkout, told the sticker price (not on sale) of one necklace $79.95 had a price increase to $120. Although advertised in the cabinet as stickered at the lower price told the increase was the price. While a $220 total sale might not matter to Prouds, false price advertising and no resolution or compromise was enough to walk away. Would not recommend this jeweller or their service.

If youre looking for good customer service, you wont find it here. I was waiting in the shop today for at least 10 minutes before I was even acknowledged. I wanted to get a pair of earrings refunded as the clasp wouldn't close properly. The shop manager (?) said that it could easily be bent back into place & tried to give it back to me refusing a refund! Her tone & how she handled the short situation was very judgy & very far from professional. To simply end this horrid experience, I accepted a gift card & will gift it to someone else so I simply dont have to go in there again! Such a cheap & yucky experience. Michael Hill Jewellery really do leave these guys for dust in regards to quality, professionalism & top notch easy customer service. My advice, go there instead.