Lovisa | Cranbourne

Went in Monday 13th 2 staff on one was eating and both talking to each other not bothering to ask if I need help or introduce themselves. I was the only one in the store so itu2019s not like they were busy only busy talking to each other. I couldnu2019t find what I was looking for so I interrupted their conversation politely asking if I could have some help please. I asked if they had a horseshoe shape ring with bling on the ends and she replied Iu2019m not sure so I asked not sure thinking to myself you should have some knowledge of what stock you have so I asked If she could please help me look she replied there are hundreds of pieces how would I know just look over there . I was shocked thanked her for her help and went to essential beauty and got the nicest service and jewellery.

Whilst the jewellery there is pretty to look at and does have SOME cheap prices itu2019s not somewhere I recommend you get your ears pierced at.nnI had my ears pierced and whilst the lady was lovely made sure everything was sanitised, itu2019s not somewhere Iu2019ll be telling ppl to go. I got a piercing done and was always spraying it was the spray you get and moving it about and avoiding sleeping on that side. However a week later I thought it would be ok to take the earring out and give it a proper clean with the spray and a Q tip, boy was I wrong. I couldnu2019t get the backing off using just my fingers so I got some tweezers to hold the ball and used my fingers to take the backing off, but that still didnu2019t work I made sure my ear was dry of any oils and yet I still couldnu2019t get it out no matter how much I tried. But eventually I did but not in the way one would like. The backing never came off in fact the ball went into the actual lobe and when I pulled it again I was able to get it out the other side. It ended up bleeding a bit but my mum was able to help me fix the issue.nnThis isnu2019t something youu2019d want happening to a child cause they would freak out start crying and probably have to be taken to the ER to get it properly removed.nnAlso donu2019t believe the FREE piercing sign because itu2019s not free at all. You have to buy an earring to be put it costing upwards of $70 not sure where the FREE part comes from. Maybe if youu2019re a child itu2019s free but the sign doesnu2019t state that nor are there any signs saying you have to purchase a tiny ball to put in.nIu2019ve added a picture of the micro ball that they used

I was just instore and wanted to say how wonderful my experience was. I was greeted by the most lovely girl, Zara... she was so helpful, friendly, and welcoming. It truly made such a difference.nGreat customer service like that doesnu2019t go unnoticed, so thank you!