Lovisa | Fountain Gate

I visited Lovisa 2 - near Kmart, beside oxford and Petter Jackson on Sunday 14th June, to have my babyu2019s ears pierced and unfortunately had a very concerning experience regarding hygiene and staff conduct.nnWhile one ear was completed without issue, the second piercing became problematic when the stud did not properly detach and the piercing tool became stuck, causing distress to my baby.nnAfter the procedure, the backing of the stud was found missing. The manager of the store who did one side of piercing reached into the bin and retrieved backing of the stud from inside the bin.She then started wiping it with an alcohol wipe with apparent intention to reuse it on my baby.nnWhen I questioned whether the backing that was found from the bin that was going to be used on my baby, the process was immediately stopped and a new sealed pack was opened. This was done wearing the same pair of gloves she (the manager) was wearing putting her hands in the bin.nnWhen I requested clarification from the staff member who performed the piercing, the store manager became defensive, did not allow me to speak with her directly, and I was eventually asked to leave the store after raising concerns.nnAs a parent, I have serious concerns about hygiene standards, infection control practices, and staff training in this store. The handling of sterile equipment and gloves during the procedure did not meet what I would consider acceptable standards for a service involving an infant.nnThe manager was extremely rude and dismissive. I am sharing this so other parents are aware before choosing ear piercing services at this location.

I got my second lobe piercing and my helix piercing done at Lovisa a few months ago. If youu2019re getting a standard lobe piercing (like your first or second lobe), I think Lovisa is okay. However, I wouldnu2019t recommend getting a helix or any cartilage piercing done here. They use a piercing gun for cartilage, which can cause more trauma and irritation than a needle, and they also use butterfly-back jewellery, which isnu2019t generally recommended for healing cartilage piercings. The staff were very friendly and welcoming, so I have no complaints about the customer service,nmy concern is only with the piercing method and jewellery used for cartilage piercings.

Went in today last minute to get piercings with my sister and both the manger and the staff member on shift were so lovely to us. I was nervous to get them done but they were so kind and offered to do both at the same time with the two of them. They did both of our piercings so quickly.nnWe had the best experience and they gave us great advice on which earrings would look good/be the most durable. This was all in the last thirty minutes of their shift and we did not feel rushed what so ever. We couldnu2019t be happier. Thankyou so much beautiful girls! Will definitely reccomend.