Prouds the Jewellers | Forster

I highly recommend going to Prouds Jewellers Forster as they are extremely helpfully when it comes to product knowledge and customer service. I would also like to say a massive thank you to Elise for the 5 star service she gave me today when helping with my watch and shorting the strap to make it fit more comfortably then ever before.

Had a horrible experience in prouds Forster. I did not catch the name of the older lady working there but she was absolutely rude she completely ignored my family and I as we waited for assistance she was fiddling around with the jewellery behind the counter we waited as the other lady was busy serving a customer, I had my 2 girls with me choosing items they wanted and we were also planning to purchase for my 4 nieces for Christmas presents. The lady completely ignored us and then when another lady walked in behind us she yelled over us to the lady and asked her if she needed any assistance. I was so shocked we walked out completely appalled at how bad the customer service was and as we were leaving another lady with her trolley was backing out of the entrance of the store complaining about how rude the staff were and saying how can you make a purchase when no one wants to serve you so I am assuming she must have had a similar experience. At Christmas time I believe it may be busy but this behaviour is completely not acceptablenWe went to purchase items elsewhere and I will not ever return to this store after this experience has happened to me twice now in the same store.nIf staff cannot be kind or bothered to serve the customers maybe itu2019s time for them to work somewhere they donu2019t need to be near customers.nI would have given 0 stars if possible

I have been buying my jewelry from prouds Forster fornAlmost 10yrs. Lyn and the girls are amazing with a great deal of knowledge. I highly recommend them.