Pandora | The Glen

Super super terrible customer service from your staff member Angelica, probably the worst Iu2019ve seen. She called me a swear word when walking into the back room to pick up my click and collect thinking I couldnu2019t hear her. Like the previous review states, the store was busy with only one staff member working which I completely understand is overwhelming and I honestly wouldnu2019t have even complained about the wait if she wasnu2019t so rude. I had been waiting in line since 4.30 for half an hour. However, as soon as it turned 5pm and itu2019s my turn next she rudely addresses me and tells me the store is closed and she canu2019t serve me. Understandably, any customer whou2019s been waiting for half an hour to pick up 1min click and collect order needing an quick signature to pick up and gets told after waiting for half an hour they canu2019t be served would be frustrated. I tell her Iu2019ve been waiting for half an hour and just need to pick up a click and collect. Rather than just apologising for the wait and acknowledging that itu2019s just a click and collect that doesnu2019t take long she rolls her eyes and tells me she doesnu2019t like attitude and coming 30mins before close time at 4.30pm is my fault. Who speaks to a customer like that? She also says sheu2019s working over time at 5:01pm and cannot serve me. Itu2019s a click and collect that took 1min to complete, you canu2019t spare an extra minute outside your work hours to help a customer waiting for you for 30mins? Also if you arenu2019t happy to serve customers at 4.30pm shut your shop door. In the future you could also just close your shop doors 5mins before closing time so no new customers come in. Your opening hours do say the store closes at 5.30pm though. Very disappointing experience and maybe she mightu2019ve been overwhelmed but thereu2019s no excuse to address any customer as rudely as she did

Been waiting for 40 minutes now and there is only one person here helping a customer. The management should really hire more people on the busiest days of shopping.nnEveryone else in the store is just lined up waiting for this one person to be free.nnLetting the entire Pandora brand down. We came to this one because it was not a franchise.nnReally poor form.nnDo better Pandora Australia.

Bought some bracelets for Christmas pressies for sisters at Pandoras Glen, but went back to exchange one item. This lady named K, approached me and asked what she can help me with, i told her i want to exchange a charm but she said to wait a moment.. but after that she left me waiting and already serving someone else. I want to thank this saleslady named Winnie who came to my rescue, helped me and ended up buying more..happily. That K. deserves no star at all service-wise.