Pandora | Hornsby

My daughter and I went to Pandora Hornsby and got served by the kindest person in retail we've ever experienced, Kirsten. It was easy to guess that she was the manager because of her amazing attitude. The store was very organised which made it very easy to browse our choices. We did not feel rushed as we have at other stores. We will definitely return, highly recommend Pandora horsnby

I had a very disappointing experience with Pandora, both online and in store.nnI purchased a Pandora safety chain online after carefully checking the product description and photos. The website clearly stated the safety chain was compatible with my bracelet, and the advertisement photos showed a model wearing the exact same bracelet that I own. Based on this, I felt confident purchasing it.nnWhen the item arrived, it did not work at all. The chain kept slipping out, which completely defeats the purpose of a safety chain.nnI went into the store to ask for help and explained the situation. Unfortunately, the staff member who assisted me, Gloria, was rude and dismissive from the beginning. Rather than acknowledging the confusion or offering reassurance, she repeatedly said things like u201cYou bought the wrong thingu201d and u201cThatu2019s not my problem, itu2019s an online issue.u201dnnWhen I explained that the online photos were misleading, she told me to complain online and made it very clear she did not want to help because the item was not purchased in store. There was no apology or empathy shown, which was very disappointing.nnAt the end of the interaction, she did process a refund and showed me an alternative safety chain that would work with my bracelet. However, by that point, her attitude and lack of basic customer service meant I no longer felt comfortable making another purchase.nnI have spent a significant amount of money at Pandora over the years because I genuinely like the brand. I add charms to my bracelet to mark meaningful moments in my life, such as birthdays and anniversaries. Thatu2019s why this experience was so unnecessary and disappointing. Jewellery is meant to hold positive memories, but now every time I visit Pandora, I will remember this poor customer service instead.nnI expect better from a brand like Pandora. While the refund was eventually provided, the dismissive and unprofessional service completely overshadowed the outcome.

18/12/2025nWorst customer service ever from Pandora team, how shameful, I did click and collect on last week of November, friend pick up for me and they didnu2019t give the reciept. I came again to ask the reciept, theyu2019re busy with another customer totally understand. But I told my case already, an Asian girl with ponytail said I wait, 15mins later I said I might be back later. When I came back, again she ask me to wait and use hand movement brush off me away, tell me to stand at the counter wait again, still, I patiently wait 15mins more for them to finalise the last payment. Then the girl name start with the A told me u201coh we dont have your receipt hereu201d, what an improfessional attitude. If the policy it is clearly said that already, why dont tell me the first minutes I came to the store.not only your time valuable. Never come back to this store. City and Chatswood much better.