Pandora | Warringah Mall

I have been a Pandora customer for years, but my recent experiences at the Warringah Mall store were very disappointing.nOn my first visit, only one staff member was assisting the customers. After serving other customers, she looked at me without greeting or acknowledgment. When I asked about engraving a bracelet, I was simply told that the machine was u201cnot working,u201d without any facial expression.nnThe second experience was last weekend with a different staff member. She was busy 'looking' and 'touching' at the charms tray, and I had to approach her myself. Just wondering how can salesperson can't see or feel customers approaching?nWhen I asked if my earrings could be cleaned as I brought in some pairs with me today, I was told that November and December are very busy, and if I come back again in January should be fine. Again, 0 hope.nnI understand that this is a busy time of year, but basic customer service, such as a greeting, clear communication, and a polite attitude or even eye contact, should still be expected, especially from a brand like Pandora that values customer loyalty.nnUnfortunately, after these two experiences, I will not be returning to this store.

Bought an engravable bracelet for my mum and the seller didnu2019t tell me I was not going to be able to read it. Once it came out she said u201cits because of the font style you chose. Would have been nice to have a heads up

I went into Pandora at Warringah Mall today and was served by the store manager who not only helped me with sizing but gave great customer service. After a not so good experience just after Christmas it was absolutely worth going into the store to talk to her about. I wear a lot of Pandora. Thank you for your time and for a truly great experience. I will be back.