Lovisa | Innaloo

Had the most professional piercer Tahlia who was so helpful in assisting my son with his piercings.nGorgeous girl, that was professional and her customer service was outstanding!nShe explained all aftercare in a way that a teenage boy could understand ud83dude09nThank you and we will be back again to purchase new earrings and bring the little nieces in to get their first ear piercings u2764ufe0f

I have never experienced such bad manners from a shop assistant. I bought a pair of blue earrings 4 hours earlier. When I paid for them I said to the assistant don't worry about the receipt. When I met my daughter she said she needed teal. I returned to the store and asked for an exchange not a refund. I was told I can't do either because I had no receipt, the assistant knew I was in earlier and I could provide proof of purchase on my card. There was no signs anywhere in the store to explained their refund policy to which would support her rude argument. What absolute nonsense, by law there must be a clear notice explaining refund policy. I will never recommend that store no matter how cheap it is.

Friendly helpful staff who on this occasion packaged beautifully a few gifts I had purchased for friends.