Bevilles | Parkmore

Bevillies staff are selling fake word they promise you they will hold the product next daythey will lie it was sold online ridicilious outcome from their staff.Bevillies staff please learn some manners with your customers Dont lie to them.nnZero star for their staff.

I would never step foot in the Parkmore store ever again. I took a watch back because the band fell apart and thankfully it didn't drop on the ground. I was abruptly told, take it back to Mr Minit. I tried to explain that Bevilles need to take responsibility for the sale of watches and ensuring the bands are fitted correctly. It was purchased from the Frankston store and no one there could adjust the band. They said we have an arrangement with Mr Minit. I wasn't really happy with this as it could void the warranty. The store is now permanently closed.nnI went to ask for an exchange and the manager was so rude she told me, no I wonu2019t be exchanging it. Then saidu201d if you donu2019t stop arguing your point Iu2019ll call securityu201d. Quite pathetic. The manager was so disrespectful, that Iu2019m surprised sheu2019s allowed to treat customers the way she did. Sales people donu2019t have any vested interest in this company, so why do they have to be so insulting to customers that try and offer a solution, like an exchange for another watch with say a leather band. A complaint has now been lodged with Head Office and I will also be taking this matter up with the Regional Manager.nnTechnically Bevilles shouldnu2019t be sending customers to Mr Minit to adjust bands. They conveniently void the warranty on the band. And should the band full apart and the watch drops on the ground and is damage, they wipe their hands of any responsibility. From now on Iu2019ll only buy watches that can be adjusted in store. These staff members have no formal training and shouldnu2019t be selling watches they canu2019t adjust. Iu2019ll be also taking this up with Seiko.nnUpdate on response from HO. The most unacceptable response that didn't even address my concerns. This organisation is an absolute disgrace and I'll never shop at the stores or online again. I've spent so much money over the years and as far as i'm concerned your stores are going down the drain.nnI'll only shop at Hoskings now as they have a 14 days change of mind policy in-store as well.nnUpdate from Seiko. They were very surprised to hear that sales staff are sending customers to a 3rd party to adjust bands. Also metal bands are covered under warranty, but not leather. Seiko suggested that you don't have bands adjusted outside of stores, otherwise it may void the warranty should the watch drop to the ground. The watch now needs to go off to Seiko for a repair. If Bevilles aren't prepared to train their staff then don't expect customers to shop in your stores.nnAlso I heard managers don't even stay in position long, which frankly, does not surprise me one bit based upon my recent experience.

Had a great experience shopping for our daughteru2019s 21st birthday gift.nJaymi was patient, knowledgeable, friendly and managed to provide the best deal with the current promotion.nDefinitely recommended.