Bevilles | Knox

As a regular shopper at Knox, I went into Bevilles 3/10/25 around 9.30am, knowing exactly what i was after- gold hoop earrings, which were to be a gift..nnI was soon helped by 1 of the 2 staff present, both young ladies with dark hair.. i picked a pair of hoops I liked straight away, & they were taken away to a desk in the middle of a large space which was surrounded by a circle of display cases..nnI waited.. & waited.. I just wanted to pay & be on my way..nnThe overall look & feel of the store has gone quite downhill in my opinion, despite being a jewellery shop it looks more like a budget shop which has been quickly put together with not a lot of thought..nnFinally after nearly 5min of waiting, & i was the only customer in the store, one the staff came over & apologised for the wait, saying something about the machine still needing to warm up or something similar.. the store had by this time been open for nearly an hour..nnI eventually offered to go & come back, which was readily agreed to.. I walked straight over to Prouds opposite & checked out their gold hoops from the side window without even having to enter their store.. but for the fact that they didn't have the exact design that I'd preferred at Bevilles, I would have simply made my purchase at Prouds instead & been on my way..nnInstead i had to return to Bevilles now that the eftpos machine was finally working. I realise of course that the slow machine wasn't the staff's fault, but the owner needs to upgrade their machine or technology.. so this review is for the customer experience more so than the customer service.. with so much competition nearby, to have to wait so long just to pay, most customer's just like myself would prob just go elsewhere next time..

The wait time for having a staff member to assist was long but the lady who served me was very polite and did her best to help me.

Lovely, straight to the point service by Suzette, weren't big spending customers but still treated us like we were which made our rough week better.