Bevilles | Southland

u2b50u2b50u2b50u2b50u2b50 Outstanding Service at Bevilles Southland!nnI had an amazing experience at Bevilles Southland and want to sincerely appreciate their exceptional staff.nnI purchased a black polished wristwatch last Sunday but didnu2019t wear it until Friday, when I noticed a minor scratch as I took it out to wear.nBy that time, I had already removed all the protective films and tags.nnI walked back into the store on Friday afternoon with almost zero expectation of a replacement u2014 after all, I hadnu2019t inspected the watch properly at the time of purchase.nnTo my surprise, the same staff member who assisted me on Sunday was there. She was incredibly polite, friendly, and delivered the best customer service I have ever experienced.nShe didnu2019t ask a single question or make me feel uncomfortable about the situation. Even when I apologised for not checking the watch earlier, she reassured me that minor damage can sometimes go unnoticed by both customers and staff, and that it was nothing to apologise for.nnWithout hesitation, she replaced the watch with a brand-new one and even adjusted the links to fit my wrist perfectly.nAmazing staff. Lovely people. Thanks to this experience, Bevilles Southland will be my my go-to store from now onnnHighly recommended!

Terrible service - after wearing a bracelet twice it broke so I took it back to get it fixed or replaced but the Manager (guy with the man bun) at Bevilles southland refused. He was extremely rude and kept saying that it was u2018impossible for the chain bracelet to breaku2019 accusing me of deliberately breaking it, not sure why anyone would do that but it was extremely embarrassing and I hope one else has to deal with this treatment.nnThis was a $450 gold chain bracelet, I would expect faulty items are replace or fixed :(nNext time I will buy from Michael Hill, much better customer service.

I used to come to Bevilles Southland because I liked their service and sales representatives attitude. They were always very attentive , professional and helpful, I always felt that I am not ''a number'', but a valuable customer! However after last few visits my opinion has changed simply because none of the previous employees were there:(. New team is not enthusiastic, does not know stock and has defensive attitude.. Oh, and appearence! I was served by woman with bitten short nails, which is absolutely unacceptable in a jewellery store!! She became abrupt when i mentioned to her that earring clip didn't lock properly.. It looks like some changes happened in a company and customer service is suffering. I w'ont go back !