Pandora | Miranda

Very unhappy with the experience we just had.nnYesterday my husband bought me a ring from the Pandora store at Eastgardens. Unfortunately, the staff member gave him the wrong size the receipt shows one size, but the ring inside the box was a different size.nnToday we went to the Pandora store at Miranda to exchange it for the correct size. Instead of helping us, the blonde staff member told us we needed to go back to Eastgardens because otherwise it would u201cmess up her stock.u201dnnThis is completely unacceptable. We purchased the ring from Pandora. A Pandora staff member made the mistake, so I expect Pandora to fix it regardless of which branch we walk into. As a customer, I should not be inconvenienced or made responsible for internal stock issues. That is not my problem.nnThe right thing to do would have been to exchange the ring and manage the stock internally. Customer service should always come first, and ensuring a customer leaves happy with the correct item should be the priority.nnVery disappointing experience at this branch.

Came into the store and immediately saw a rude customer giving Alyssa a hard time. After Alyssa attended to her she came over and helped me swap out a previous purchase for a better size. Alyssa was so helpful and friendly despite a not great start to her shift. Will be going back knowing how great her customer service is. Thanks Alyssa

VERY UNHAPY. my boyfriend gifted me a promise ring from pandora recently for a Christmas gift!! i only had it for 2 months and i wear it out i dont even do sports and i look down the whole gem is completely missing. I donu2019t know how this happens as pandora is expensive and i need a full refund!!! i dont move around alot and i canu2019t believe that this can happen. My boyfriend has trouble finished his receipt and i need a full refund please.