Prouds the Jewellers | North Lakes

Kasey with a K. I remembered!nnKasey was polite and very informative. I tend to do spontaneous purchases and due to her friendly manner, it convinced me enough to u201ctreat yo selffffu201d!

Went shopping to try and find a necklace for my son today. He was having trouble finding something he liked. The lady was really helpful and patient with us. She was understanding and did super well in trying to find things within our budget. I'm pretty sure her name was Kiera. Fantastic service. Highly recommend. The manager should be proud to have her amongst the employees. No pun intended ud83dude05ud83dudc9f

I visited the Prouds Jewellers store one afternoon around 2pm a while ago. There were no other customers in the store at the time, but three staff members were working. After browsing for a bit, I approached them for help and was completely ignored at first.nWhen I finally explained that I was looking for a promise ring, the staff laughed and made comments about how promise rings u201carenu2019t a real thingu201d and that it was stupid because I was u201ctoo youngu201d for an engagement ring. I explained that it was simply meant to be an anniversary gift, but they then acted annoyed, as if I was wasting their time.nEventually one staff member assisted me, but only showed me discounted, poor-quality rings that didnu2019t match what I had described at all. When I asked to see a specific ring that was in the display case, she refused to take it out and told me I should u201cstick to the discount rack.u201dnThe entire interaction was rude, dismissive, and incredibly uncomfortable. I felt judged rather than helped, which is unacceptable in a customer-facing role, especially in a jewellery store where purchases are often meaningful.nSafe to say I will never be returning to this store. Bevilles staff are absolute saints in comparison, and even Pandora employees treat customers with far more respect.