Goldmark | North Lakes

Last October, my partner purchased my engagement ring from Goldmark North Lakes. From the very beginning, we were served multiple times by the same helpful redheaded staff member. She assisted us when we first chose the ring, when my partner returned to purchase it (including a care plan, which is in his name but with all of my contact details), when we had the ring resized, and when I later picked it up on my own. On every one of these occasions, there was never any issue with me collecting the ring or being recognized as the owner.nnRecently, one of the stones in my ring fell out, and we returned it under the manufactureru2019s warranty. Again, my partner and I were served without any problems. I even personally received the call from the store to collect the repaired ring, and was told I could come in at any time to pick it up.nnHowever, when I went in alone to collect it, I was treated with shocking disrespect. A middle-aged staff member (with brown and grey hair and pink eyeshadow) immediately demanded that I u201cget Edward on the phoneu201d to prove I was allowed to collect my own ring, even though the Care plan had my contact details and I was the one that they spoke to over the phone when they said it can be collected. She stated, in a harsh tone, that they had u201cno idea who I wasu201d and suggested I could be u201cstealing the ring.u201dnnAnother staff memberu2014who had personally served me the day I dropped the ring offu2014stood by silently and acted as if she didnu2019t recognize me, despite the fact that I am a wheelchair user and not easily forgettable. This made the situation even more upsetting.nnI explained repeatedly that I had personally handed the ring in, gave them all of my contact details (which matched their records), and reminded them they could check their own security cameras. Still, they refused to release my property until they reached my partner by phone. When they finally spoke with him, they asked him to confirm his contact detailsu2014but because the care plan contains my details, they claimed his answers were incorrect. I then had to step in and explain that the contact information they had was mine, not his, before they would finally release the ring.nnThis treatment was humiliating, frustrating, and felt deeply discriminatory. I left the store feeling as though I was being judged not only because the care plan was in my partneru2019s name, but also because I am a woman in a wheelchair. I have never once had an issue collecting this ring before, even when coming in alone, and no u201cpolicyu201d was ever mentioned until this visit.nnBecause of this experience, I now feel uncomfortable ever returning to this location or using the care plan that we paid for. Goldmark North Lakes needs to seriously review their staff training, their customer verification procedures, and how they treat customers with disabilities. No one should be made to feel like a thief when collecting their own property.

We bought our wedding rings from Goldmark 36 years ago and they r my sentimental favourite .... I just bumped into a lovely lady with her goldmark badge and i had to say how wonderful they r ... She can sell ice to eskimoes and very politely said if i wanted to leave a review that would be lovely ... I said i would and 12 out of 10 for initiative..... Go Goldmark and head to the staff at north lakes ...... Jean

Great quality, excellent service and some really good specials.