Goldmark | Mt Gravatt

I purchased a silver ring as a gift, and after only one week of normal wear (including showering), it started to lose its shine and develop small marks. I was quite surprised, as I expected much better quality.nnWhen I went back to the store to raise the issue, I was told that these rings need to be polished once a month and that they couldnu2019t see any problem. I understand that silver may require maintenance over time, but I donu2019t believe itu2019s reasonable for a ring to need polishing after just one week. Iu2019ve owned other silver rings (including from brands like Pandora) that have never required that level of maintenance or shown wear so quickly.nnMy disappointment is not only with the product quality, but also with the lack of acknowledgment and willingness to offer a solution. When you buy a gift, you expect both durability and proper customer support.nnBased on my experience, I wouldnu2019t recommend this store.

The store manager named Emilie helped me. She was so patient while I was having a hard time choosing which watch I wanted and she was very helpful.

Hana a lovely girl helped me clean my earrings and purchase a new set. She was lovely and the reason I would return back