Pandora | Mt Gravatt

Got the ring Iu2019ve been eyeing for a while and scored it at a great price thanks to the sale! u2728nThe ring is super pretty and the store feels bigger now, which I love.nOnly downside u2013 the staff wasnu2019t that friendly ud83dude15.nHope they work on that, itu2019d make the shopping vibe so much better!

Pandora Garden City provides exceptional service! I have been in many times and made many many purchases and the Pandora representatives are always professional and very very kind. I went in today and it was no exception! The manager ladies especially were so attentive, kind and provided impeccable service! I will always come back to Pandora Garden City and recommend it to everyone I know!

Pandora Mt Gravatt failed to adhere to Australian Consumer Guidelines by not replacing a product purchased under an authorised seller with a proof of purchase and ID. The informed us that we must seek help from the original retailer (as we purchased from a authorised seller that is explicitly listed on their website but not a Pandora store) despite the bracelet having a u201cmanufacturers warrantyu201d i.e Pandora themselves. Under the ACCC this is NOT required and they must replace a faulty product that is within its Manufactureu2019s warranty. We were simply blew off with no assistance from their team, no effort to call up the other store, and left without a solution. For instance, imagine buying a product from a retailer like Myer or JB HI FI and being told by the manufacturer that you are not entitled to anything as you used an authorised seller. As someone with vast experience with manufactureru2019s warranty, specifically for expensive products, this should not fly. Ultimately, they were undoubtedly rude, unhelpful, and lacked any customer service that would have been greatly appreciated.