Pandora | Logan Hyperdome

The service here was fantastic, the young lady was very helpful and helped me pick out exactly what I was after.

I donu2019t usually leave negative reviews unless Iu2019m genuinely disappointed, but unfortunately, that was my experience here mostly.nI came in to purchase a Pandora bracelet with a charm for a friendu2019s birthday. Iu2019ll admit I wasnu2019t fully prepared, as I didnu2019t know my friendu2019s exact wrist size, and since she lives overseas, she wouldnu2019t be able to exchange it if it didnu2019t fit. After purchasing, I also noticed the bracelet could cause some friction on the arm (which I now understand can be natural). Ultimately, I decided a necklace would be a better choice, as I wasnu2019t sure how often she wears bracelets, and I wanted to get her gift sorted quickly so it would arrive on time overseas for her birthday.nWhen I returned to the store to make the exchange, I felt a little like a burden. The young lady who served me commented that the friction was natural and reminded me I had 30 days to exchange or refund. While I understood this, the way it was expressed made me feel as though I was inconveniencing her by coming back. However, I did appreciate her suggestion to match the charm with a plain necklace. During the refund process, her attitude also came across as annoyed, and her farewell didnu2019t feel very warm or welcoming.nAll I ask for in situations like this is a little more patience and support during the exchange process. Customers shouldnu2019t feel like they need to justify their decision, sometimes plans change, and thatu2019s exactly why an exchange policy exists.nThe product itself was lovely, but the experience would have been much better if I was greeted with a little more patience and friendliness.

Went in to exchange a bracelet and ended up leaving without doing anything. The girl that assisted us seemed like it was all too much effort. Offered no solutions, just made the process more difficult. Awful customer service, left extremely disappointed.