Pandora | Victoria Point

AMAZING!!!!!!!!!!!nnWalked into pandora with a bracelet that had broken on me the day before. This bracelet was a gift given to me by my brother on my 21st birthday. It is the only piece of jewellery that I wear from him. Being as was a gift, I had no gift receipt or proof of purchase. The girls working there were so lovely and helpful. They were both able to help me get a replacement bracelet. I walked into the store feeling very un-hopeful and worried that I would not get a replacement but these girls did such an amazing and wonderful job. Left the store feeling so happy I cannot describe. 100/10. Will definitely be back

Locals, don't waste your time. The staff at this store are dismissive and have zero concern for loyal Pandora customers. I'd purchased a bracelet online which I collected from Mt Gravatt - unbeknownst to me they supplied the wrong size, so it did not fit my partner when I gifted it to her. Frustrating because Mt Gravatt is 40 minutes away, but I was pleased to discover this store had just opened 10 minutes from me.nnWhen we went to Victoria Point, they confirmed that the correct size was ordered, but the bracelet supplied was a size too small. The first clerk we were speaking with was lovely but lacked the experience to deal with the issue, so she referred us to her superior (assuming it was a manager or similar).nnShe bluntly acknowledged that Mt Gravatt had made an error, but she couldn't exchange it because it would throw out their stock levels. I queried this but she just shut me down, saying it was Mt Gravatt's problem not hers. I agreed it was their mistake, but Pandora has a return policy that items purchased in store can be returned at ANY store. She reiterated that it was not her issue to fix, and I would have to drive to Mt Gravatt if I wished to swap it. At that point, she just tuned out while I was speaking to her, beginning to serve another customer.nnAs I was clearly not getting any assistance from her, I was forced to make the return trip to Mt Gravatt to exchange the bracelet. To make matters worse, Mt Gravatt would not pick up their phone when I tried calling ahead several times to see if the right size was in stock, and when I finally got to swap it, the store assistant confirmed I was correct about the returns policy and I should have been able to do it at my local store.nnThis whole experience has left a bad taste in my mouth, as someone who has easily spent thousands over the years to be treated so poorly, I don't know if I would shop at Pandora again.

the lovely ladies are fantastic. they helped me out and made my Christmas. thank you to the manager on today (Christmas eve) and also the lovely helpful sale's lady for everything