Pandora | Carindale

Absolutely appalling customer service and general management of the store. I had quite a poor experience in early December that Iu2019ll detail below.nnFirstly, the store is incredibly understaffed. There were only 2 staff members on a Sunday, during December! As itu2019s a jewellery store, each customer takes quite a long time to complete their purchase so even if thereu2019s only 2 or 3 people in front of you, expect to wait 20-30 minutes.nnBecause there are so many customers and not enough staff, customers are expected to queue at the door for service but it is not very clear that this is an expectation (and it makes very little sense, I want to browse while I wait, not just stand there). Myself and a few other customers were browsing around the store waiting to be served. When the staff member noticed that we were waiting for service but not waiting in the queue, she got quite agitated and started an argument with another customer saying she should be queueing if she wanted service, not browsing. I understand Christmas is a very stressful time for retail workers but this is wholly inappropriate behaviour. Iu2019d suggest that the store implements a ticketing system so that customers can browse while waiting instead of standing in a queue for 20-30 minutes.nnThe next issue I had is very likely an issue with all Pandora stores but I wanted to point it out. The reason I went to the store is because I wanted some jewellery cleaned. The staff member who was serving me became very uninterested when she realised I wouldnu2019t be spending any money and spoke very rudely to me. She told me that they wouldnu2019t do any cleaning around u2018busyu2019 periods and they also donu2019t really do cleanings on weekends either and Iu2019m better off coming in on Mon-Wed in Jan.nnDonu2019t offer free cleanings if you canu2019t provide the service! I understand around Christmas it may not be appropriate to do cleanings but on weekends?? Many people cannot come in during a weekday! I was also informed that they canu2019t hold jewellery overnight and they only clean when they have time (go figure, theyu2019re so understaffed), meaning it could take 1-2 hours for a 20 minute job. This means you have to wait around for potentially 2 hours on the weekday for it to be cleaned. This makes the service completely inaccessible and makes me feel like theyu2019re offering a service but not actually providing it.nnThe experience has given me a very sour view of the Carindale store and even though its my local store, I will be going out of my way to go to a different one.

I put 18 pieces in for cleaning on a SUNDAY and the lovely ladies managed to clean them all for me in only a hour. The service here was amazing. Thank you so much

We waited 45 minutes lining up outside when there was only 2 customer most of the time being served and a long line outside. One of the workers wasnt even serving for some of it and doing something with the engraving machine. They ended up not even having stock of what we needed and instead of just checking the computer she looked for them for like 10 minutes. Also the rings we bought from there last christmas have completely faded in colour. So its just terrible customer service for low quality products.