Bevilles | Penrith

I had an excellent experience today. The staff members and particularly Emily and Holly assisted me were incredibly kind and professional. Their customer service was amazing u2014 They took extra time and effort to adjust the watch perfectly for me. Specifically Holly and Emily were very polite, smiling throughout, and made the whole experience feel easy and pleasant. I really appreciate their help and would definitely recommend their service to others.

I bought a watch for my mother and was told the refund and exchange policy was 90 days please beaware and read the policy beforr purchasing. Since I live far away I couldnt return it quickly. When I got to the shop a few weeks later I was told the return policy is only 14 days and the exchange policy is 90 days please be aware sometimes the sale staff dont mention them properly to sell you items. Was incredibly dispointed with the service I will not be going here again. Plus the discount rates are much better at other chain competitiors I found the same watch on sale elsewhere for nearly $20 less.

I was gifted a pearl set that included necklace, bracelet and earrings by my friends with a gift receipt and was asked to exchange with something if I donu2019t like it. Since I wanted something else, I went to the shop within the exchange period with the gift receipt. However, the sales person just refused to exchange and the reason was that it had earrings which they donu2019t exchange for hygiene purpose. IF they wouldnu2019t exchange then why did they not mention earlier to my friends that it was NOT eligible for exchange while handing over gift receipt. This happened in Penrith Westfield. BEWARE